Know every guest
by name.

Ticket buyers, table bookings, door scans, WiFi sign-ups and your socials, merged into one profile per person. Tagged by what they book and spend, with consent tracked on every channel, and ready to reach when you are.

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LLabyrinth Nightclub

Contacts

New segment

Contacts18,406+1,142 this month

Reachable71%on at least one channel

Regulars2,318+96 this month

Lapsed regulars412not in since August

PeopleView all

PS

Priya Shah12 visits · £684 · last in 19 Sep

Regular

LC

Leah Carter7 visits · £456 · last in 23 Aug

Lapsed

TH

Tom Hughes3 visits · £142 · last in 9 Aug

High spend

JM

Jess Morgan1 visit · booth enquiry open

First timer

SegmentsView

Regulars, not since August3+ visits, last in before 1 Sep

412

High spend, last 30 days£150 or more in a month

186

First timers, Saturday ResidencyFirst visit this month

157

Rooftop Sunday crowdBooked Rooftop Sessions

638

ConsentLeah C.

Email and SMSWiFi sign-up · 14 Jun

WhatsAppTable booking · 9 Aug

Matched to Leah CarterDoor scan · Sat 22:41

now

Tagged automatically

RegularBooth guestHigh spendLapsed

One record for
every guest.

Your guests leave a trail across five different systems, each with its own half of the story. Capacity puts the halves together, so you can see who someone is, how often they come, and whether you are allowed to tell them about Saturday.

01

Every source, one person

Ticket sales, table bookings, WiFi sign-ups, enquiries and socials all land on the same profile.

02

The same guest, never twice

When someone turns up somewhere new, they are matched to the profile they already have on email or phone, not added as a second row.

03

Tagged by what they do

Regular, High spend, Booth guest, Lapsed. Tags follow what each person books and spends, so they stay right without anyone keeping them.

04

Consent on every channel

Email, SMS and WhatsApp consent recorded separately, with where and when it was given. GDPR-safe from the first sign-up.

05

Segments in plain terms

“Came three or more times, not since August.” Build a list from visits, spend, rooms and dates, and see how many you can reach.

06

Ready to reach

Send to a segment by email, SMS or WhatsApp from the same screen you built it on. No exporting, no second tool.

Five systems.
One guest.

Leah bought tickets, booked a booth, signed up to the WiFi, ran a tab and messaged you on Instagram. Five records in five places, until they are one.

Ticket saleTicketing · 4 orders since March New profile Leah Carterleah.carter@example.com£96
Table bookingBookings · 2 booths Same email L. Carter07700 900318WhatsApp updates
WiFi sign-upGuest WiFi · Barcadia, 14 Jun Same email leah.carter@example.comEmail and SMS: yes
Door scanScanner · 7 nights in since March Same ticket Scanned in 22:41Main entranceSat 23 Aug
InstagramDirect message · 21 Aug Same phone “Is there a guestlist Saturday?”07700 900318

LC Leah Carterleah.carter@example.com

Visits7

Spend£456

Last in23 Aug

Phone07700 900318

Bookings2

Usual nightSaturday

Consent Email SMS WhatsApp

Tags Regular Booth guest High spend Lapsed

Visits since March

34 days

MarAprMayJunJulAugSep

Segment Regulars who haven’t been back since August Tagged Regular3 or more visitsLast in before 1 Sep

412people

Email388

SMS341

WhatsApp297

LCLeah Carter7 visits · £456 · last in 23 AugJust added

OGOlly Grant9 visits · £388 · last in 26 Jul

NRNadia Rahman5 visits · £274 · last in 16 Aug

CLChris Lane4 visits · £131 · last in 2 Aug

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The people behind
the numbers.

A sales report tells you Saturday did 600. A profile tells you who the 600 were, which of them come every month, which ones stopped, and which you can send a message to tonight.

More of the platform

FeatureSignup forms FeatureIntelligence FeatureWhatsApp

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Twenty minutes on a call. We will show you what a guest looks like when every system you run agrees on who they are.