Every customer message,
in one inbox.

From lost property to ticket questions, every message lands in one inbox with the customer’s history beside it and a reply drafted for your team to check and send.

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dash.getcapacity.co/enquiries

LLabyrinth Nightclub

Enquiries

3 waiting

Waiting on a reply3Oldest 21 min ago

Answered today38+11 vs last Fri

First reply4 min2 min faster this month

Resolved this week186+24 vs last week

InboxAll channels

Jess MorganI think I left my jacket in Barcadia on Saturday

2m

@benhalll6Is there a guestlist for Saturday?

9m

Tom HughesCan I move my ticket to a friend?

21m

Ella ParkYou: Rooftop is yours on the 4th

Replied

JMJess MorganRegular

I think I left my jacket in Barcadia on Saturday

Visits6

Spend£388

Last inSat

Last bookingBooth 2 · Dirty Disco · 6 guests

Aug

Drafted reply. Hi Jess, a black denim jacket was handed in on Saturday. We can keep it at the door for you until Friday. Does that work?

Send

New messageTom Hughes · website form

now

Replied in 3 minSam Okafor · WhatsApp

Jacket set asideJess Morgan · lost property

Sorted

One threadElla Park

Corporate booking, RooftopEmail · Tue

Can we add five more?Instagram · today

Set up around the channels
you already use.

A lost jacket on Instagram, a ticket question by email. Every channel connected as it is today, landing in one inbox.

Every channel, one inbox

Website, email, WhatsApp, Instagram and Facebook arrive together.

One thread per customer

Email on Tuesday, Instagram on Thursday, same conversation.

Their history beside it

Past visits sit next to what they just asked.

A reply ready to check

Drafted for your team to change and send.

Answer everyone,
wherever they asked.

Open a thread and send the reply. Each draft is written from that customer’s history.

3 waiting

JMJess MorganWhatsApp · 2m ago

Aug · by email

Could we get Booth 2 for Dirty Disco on the 14th? Six of us.

Booth 2 is yours on the 14th. See you then, Jess.

Today · on WhatsApp

I think I left my jacket in Barcadia on Saturday

Drafted reply

Hi Jess, a black denim jacket was handed in on Saturday. We can keep it at the door for you until Friday. Does that work?

Replies on WhatsApp

Every reply,
on the record.

Every reply sits on the customer’s profile, so whoever picks it up next knows the whole story.

First reply12 minAverage this week

Jess MorganRegular

Asked about a lost jacketBarcadia, Saturday

14:02

Reply sent by SamKept at the door

14:16

CollectedFriday, on the way in

15:40

Their history

Visits6

Spend£388

UsuallyFridays

Start with an audit.

It looks at where your customer messages come in today, then shows you them in one inbox.